It’s mid-December: by now, most people in the business world had to look back the year behind them so many times it made their necks ache. If you are one of them, let us take it over from here. The most important digital innovations of 2018, according to Scolvo.
2018 will be the year of artificial intelligence (AI) in customer relationship management: those CRM vendors that are not able to upgrade quickly enough, will lose customers and stay behind forever. On the other hand, many have been upping their game already.
The sudden takeover of voice assistants is another milestone of digital transformation and, for many, it is yet another wake-up call. Humans are not alone anymore in any game, so why would sales be any different? However, can robots replace your sales reps? Also, the next question: is it good or bad?